COMPLIANCE

A Debt Collection Agency: A business that pursues payment of debts owed by individuals or businesses. Collection agencies operate as agents of Creditors securing payment of the debt thereby increasing the Creditor's "Net Collections"

Your Reputation: "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that you will do things differently." Warren Buffett.

Today's credit management and debt collection industry is heavily regulated by several authorities including The Office of Fair Trading, The Information Commissioners Office, The Financial Ombudsman Service, OFCOM, the Credit Services Association to name but a few. There is also wide ranging legislation to prevent unlawful collection activities, particularly when dealing with consumers. If the Collection Agency fails to comply with the regulations or breaches applicable legislation, the "client" could be held directly accountable for those breaches and face both Civil and Criminal penalties.

Therefore, when you engage the services of a Collection Agency, you should not only satisfy yourself that the Agency will effectively increase you net collections but you should also ensure that it is compliant and will be able to protect your good reputation. ARC has the experience, technology and established processes to make effective recoveries and to protect your hard earned reputation.

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So, the new angle? - Not only do we have an enviable list of delighted clients for whom we have proven our collections effectiveness but we are also passionate about client service and we will not compromise principles and regulations to provide you with the service and results you require.