We know that our clients have a range of options in managing their outstanding debt but they choose to work with us as we have a proven track record in reducing debt levels by understanding our client’s specific challenges and then developing bespoke collection strategies that work.
We are authorised by the FCA (Financial Conduct Authority) to conduct Regulated Consumer Debt Recovery and Debt Purchase activities. For nearly twenty years ARC has provided major organisations with industry leading debt recovery services. We work across multiple business sectors and have particularly strong expertise within the Finance, Health and Fitness and Insurance sectors. We collect FCA regulated consumer debt, non-regulated consumer debt and commercial (business to business).
Through our advanced digital contact capabilities including online account management and our customer contact centre, we combine the best of technology with highly trained customer agents to help our customers deal with their bad debt challenges. As a result of our experience, we are able to offer a comprehensive range of services to all our clients that includes multi-channel contact strategies with additional access to value adding services such as Tracing and Litigation as needed. Our commercial fees are typically provided on a contingency basis (no recovery, no fee).
We invest heavily in the training and ongoing development of our customer facing representatives. They are targeted with delivering the highest quality outcomes that puts the customer and their circumstances first. We believe in the importance of listening and helping customers understand their options. We take pride in the quality of the services we deliver. We understand how debt can rise and we also understand that a positive and helpful attitude goes a long way to helping customers deal with their debts. We are passionate about what we do and we will work tirelessly to help you achieve your objectives.
Learn more about what we do, how we do it and how we can help your organisation reduce its bad debt levels whilst protecting your reputation. Contact us
ARC (Europe) Ltd – experts in helping clients reduce their outstanding debt