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Compliance and Reputation Matters

A Debt Collection Agency is a business that pursues payment of debts owed by individuals or businesses. Collection agencies operate as agents of the original Creditor/ Originator in an effort to secure the re payment of the debt outstanding.

Your Reputation Matters to Us: "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that you will do things differently." Warren Buffett, CEO and Chairman, Berkshire Hathaway Group.

ARC is Committed to delivering clients great commercial outcomes through fair customer practices. We are driven to exceed regulatory expectations and doing the right thing for our client’s customers in our conduct with them. We are focused on creating great outcomes for all concerned and that means our clients can be assured that their reputation is key to us.

Debt Collection is Highly Regulated: Today's credit management and debt collection industry is heavily regulated by several authorities including the Financial Conduct Authority(FCA), The Information Commissioner's Office(ICO), OFCOM, to name a few. There is also wide ranging legislation to prevent unlawful collection activities, particularly when dealing with consumers. If the Collection Agency fails to comply with the regulations or breaches applicable legislation, the 'client' could be held directly accountable for those breaches and face both Civil and Criminal penalties.

Therefore, when you engage the services of a Collection Agency, you should not only satisfy yourself that the Agency will deliver your commercial objectives, but can do this whilst delivering fair customer outcomes and protect your hard won reputation.

ARC has the credentials, experience, technology and established processes to make effective recoveries and to protect your hard earned reputation.

More About Our Technology

So, the new angle? Not only do we have an enviable list of delighted clients for whom we have proven our collections effectiveness but we are also passionate about client service and we will not compromise our principles, ethics or and regulations to provide you with the service and results you require.