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Our Services

We provide a range of consumer debt collection services normally on a contingency basis (i.e. 'no collection, no fee'). Our services include:

  • Primary and Secondary Debt Collection
  • Debt Purchase
  • Additional Services - Including Litigation and Tracing

We believe that in consumer debt collection, there is no such thing as a 'one size fit all' strategy. We therefore aim to provide a tailored collections process which dovetails with our client's own collection procedures but swiftly takes recovery to the next, appropriate step. Therefore, before commencing any collections for a new client, we will first agree the collections process with our clients and then ensure that all our staff understand the client's business requirement and the nature of the debts to be collected.

This approach enables us to make negotiated recoveries with minimal referral to the client and usually without the need for Litigation. However, where appropriate and necessary, we will instruct Solicitors to commence County Court Proceedings. We also provide a tracing service to locate absconding debtors, together with a field collections service (i.e. 'door to door' collections). We consider tracing and field collections to be specialist activities, which is why we outsource these services to experts in those areas.

Our highly skilled collections department operates during the day and the evening, six days a week but our systems allow us to take payments on behalf of our clients 24 hours a day, 365 days a year.

More About Our Technology

Within a competitive market, we like to excel against our competitors in all aspects of our service. If you are already employing an external debt collection supplier, we would welcome the opportunity to discuss where we can increase your net returns. Since our incorporation, we have always been the top performing agency for any client that has measured our performance against their alternative suppliers. Please contact our Sales Department on 01932 251 010 or email sales@arceuropeltd.co.uk for further information.