COVID-19 Find out how we're protecting and supporting our customers and employees click here
COVID-19 Find out how we're protecting and supporting our customers and employees click here
We pride ourselves in providing an excellent service to our customers but we understand there may be a small number of cases where things have not gone as expected. We take your feedback and any complaints we receive from you very seriously.
We have a formal Complaint Procedure in place which is fully compliant with the Credit Services Association and the Financial Conduct Authority’s requirements.
Speak to one of our trained agents on
01932 251000
(calls may be recorded for quality and training purposes)
Send your complaint in writing to:
ARC (Europe) Ltd.
Kent House
Churchfield Road
Walton-on-Thames
Surrey
KT12 2TU
If, after receiving a final response from us, you do not feel that your complaint has been dealt with satisfactorily, then you can contact the following organisations:
Complaints Department
Alternatively, if your complaint relates to a Consumer Credit Agreement (we will advise you if this is the case) and you are not satisfied with the outcome of our investigation or the handling of your complaint, you can further your complaint to:
