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How to Pay?

You can pay by any of the following

For your convenience, we have set out below the ways to make a payment. In order that the payment can be properly credited to your account, please ensure our reference number (located on the front of our letter) accompanies every payment.

You can set up an affordable payment plan by logging in to your account online here

Make a secure one off payment online here

Call our 24 Hour Payment Hotline on 01332 647 693 and follow our secure payment instructions.

Call our Customer Support Team on 01932 251 000 to make a one off payment or recurring payment (known as Continuous Payment Authority) using a debit or credit card.

Direct Debit Logo We can also accept Direct Debit payments. Direct Debit is an instruction from you to your bank or building society authorising us, ARC (Europe) Ltd. to collect a pre-agreed amount on a pre-agreed date.


To set up a Direct Debit:

  • You can set up a direct debit by logging in to your account online here
  • You must make sure you have a bank account that allows this facility.
  • You will need to contact us to agree the repayment plan that you would like to set up.
  • We can take monthly or fortnightly payments on the following dates in the month: 1st, 8th, 16th, 23rd or last working day of the month.
  • You can call our Freephone Direct Debit Hotline on 0800 014 9814 with your bank account details (sort code and account number).

Direct Debit Guarantee - This guarantee is offered by all banks and building societies that accept instructions to pay by Direct Debits.

  • If there are any changes to the amount, date or frequency of your Direct Debit ARC (Europe) Ltd. will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request ARC (Europe) Ltd. to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by ARC (Europe) Ltd. or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when ARC (Europe) Ltd. asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Payments at a branch of Barclays Bank

You can pay cash or cheque at any Branch of Barclays as long as you have either a pre-printed paying in slip that we have sent you (which is found on the reverse of our standard letters) or you have a Barclay’s debit card. If only using your Barclays debit card, you must remember to write our reference number on the payment slip where indicated otherwise the funds will not reach your account with us. 

Our Barclays Bank account details are:

  1. Sort code
  2. 20-72-33
  3. Account No
  4. 40678864

Internet Banking

You can set up a Bank Standing Order with your own bank (UK bank account) using our Barclay’s Bank account details:

  1. Sort code
  2. 20-72-33
  3. Account No
  4. 40678864
  5. Reference No.
  6. Reference No. You must include your ARC (Europe) Ltd reference number

Or for our customers who would like to make a payment from abroad:

  1. Intl Bank Account No
  2. IBAN GB51 BARC 2072 3340 6788 64
  3. Swift No
  4. BARCGB22
  5. Reference No.
  6. You must include your ARC (Europe) Ltd reference number

Please post your cheque or postal order payable to ARC (Europe) Ltd to:

ARC (Europe) Ltd.
Kent House
Churchfield Road
KT12 2TU

You must write your name and reference number on the back of your cheque or postal order in order for it to be allocated to your account.