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COVID-19 Find out how we're protecting and supporting our customers and employees click here

Message to our customers regarding Coronavirus (Covid 19)

We will work with you to support you in these difficult times

We do hope that you and your family are safe and well during these challenging times for us all. We are doing our best to help protect our staff and communities in these difficult times whilst maintaining our service to our clients and customers. 

This means that we are operating with a smaller number of customer service agents and we have adjusted our opening hours to Monday – Friday 9am to 5:30pm.

How to contact us

  • -      You can manage your account online at anytime by signing in here
  • -      You can call us on 01932 251000 Monday – Friday 9am to 5:30pm (we will be open on Saturday 27th February 9am to 1pm).
  • -      You can also live chat with us during opening hours or leave a message outside these hours and we will get back to you.
  • -      You can email us at

If you have been directly impacted by Coronavirus and are struggling financially as a result, please click here.

Please stay safe and look after one another.